Refund and Returns Policy

Refund, Returns & Shipping Policy | StarletStyle Ltd UK

Last Updated: September 19, 2025

At StarletStyle Ltd, we want you to be completely satisfied with your purchase. Whether you are shopping for candles, fragrances, or luxury gifts, we aim to make your experience smooth, transparent, and worry-free. This policy explains how we handle shipping, returns, refunds, and exchanges when you order online from https://starletstyleltd.co.uk.

1. Overview

  • All orders are handled with care and shipped promptly from our UK warehouse.

  • You have the legal right to return most items within 14 days of receiving your order, under UK Consumer Contracts Regulations.

  • We also extend goodwill to allow up to 30 days for returns in many cases.

  • Items must be returned in their original condition and packaging, unused and unopened (for hygiene reasons, opened candles, fragrances, and personal care products cannot be returned unless faulty).

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition you received it.

  • Products must be in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

❌ Non-returnable items:

  • Gift cards and digital downloads.

  • Opened candles, diffusers, or fragrances (unless defective or damaged).

  • Personalised or custom-made items.

3. Refunds

  • Once we receive your return, we will inspect the item and notify you by email whether your refund is approved or rejected.

  • If approved, your refund will be processed back to your original payment method (credit/debit card, PayPal, Klarna, etc.).

  • Refunds typically take 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or card statement.

  2. Contact your bank or payment provider (processing times vary).

  3. If you’ve done the above and still haven’t received your refund, please contact us at help@starletstyleltd.co.uk.

4. Exchanges

We will replace items only if they are defective, damaged, or incorrect.
If you need to request an exchange, contact us first at help@starletstyleltd.co.uk before sending the item back.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or sent in error.

  • Shipping fees are non-refundable. If your refund is approved, the original shipping cost (if any) will be deducted.

  • For high-value items, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking.

Return Address:
StarletStyle Ltd
115 Unthank Road
Norwich, England, NR2 2PE
United Kingdom

6. Shipping Policy

Processing & Handling Times

  • Orders are processed within 1–2 business days (excluding weekends and bank holidays).

  • Once dispatched, you will receive a shipping confirmation email with tracking details.

  • During peak seasons (Christmas, Valentine’s, Black Friday), dispatch may take longer.

Delivery Times (UK Mainland)

  • Standard Delivery (3–5 business days) – Reliable, cost-effective delivery via Royal Mail, DPD, or Hermes.

  • Express Delivery (1–2 business days) – Priority service for urgent orders.

  • Next-Day Delivery – Available for orders placed before 12 PM (Monday–Friday).

International Shipping

  • We currently ship to selected international destinations.

  • Delivery times vary: 5–14 business days within Europe, 7–21 days worldwide.

  • Customers are responsible for customs duties, VAT, or import fees charged by their country.

  • International shipping costs are calculated at checkout.

Order Tracking

  • A tracking number will be provided once your order is dispatched.

  • You can track your parcel through the courier’s website.

  • If your tracking number does not update within 48 hours, please contact us.

Lost, Delayed, or Damaged Packages

  • If your order is lost or delayed, contact us within 7 days of the expected delivery date.

  • If your order arrives damaged, please provide photos of the packaging and product so we can resolve the issue quickly.

  • We will work with the courier to arrange a replacement or refund.

Incorrect Address or Failed Delivery

  • Please check your shipping address carefully at checkout.

  • If your parcel is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment (additional delivery charges may apply).

  • If the parcel cannot be delivered and is not returned to us, we cannot be held responsible for the loss.

7. Digital Products

If you purchase a digital item (such as a guide, e-book, or downloadable gift card), delivery will be by email.

  • Links are provided immediately after payment confirmation.

  • If you do not receive your link, check your spam/junk folder or contact us.

8. Need Help?

We are always here to help with refunds, returns, or shipping queries.

📍 Address: 115 Unthank Road, Norwich, England, NR2 2PE
📧 Email: help@starletstyleltd.co.uk
📞 Phone: +44 7456 436203

At StarletStyle Ltd, we value your trust and are committed to ensuring your shopping experience with us is safe, reliable, and worry-free.