Orders:
1. What products do you sell?
We offer a wide range of gifts, candles, and fragrances online in the UK, including luxury scented candles, home fragrances, and unique gift items for every occasion.
2. Do you offer international shipping?
Currently, we only ship within the UK, but we are working to expand our delivery options in the future.
3. What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us at help@starletstyleltd.co.uk within 7 days of delivery, and we’ll arrange a replacement or refund.
4. Do you sell vegan or cruelty-free products?
Many of our candles and fragrances are made with cruelty-free and eco-friendly ingredients. Product details are always listed on each item page.
5. Do you offer gift wrapping?
Yes 🎁 We provide gift wrapping options at checkout, making it easier to send special presents directly to your loved ones.
Shipping & Returns:
1. How long does shipping take?
We aim to dispatch orders within 1–2 business days. Standard UK delivery takes 3–5 business days, while Express delivery (if available) is usually 1–2 business days.
2. Do you offer international shipping?
At this time, we only deliver within the United Kingdom. International shipping options may be added in the future.
3. Do you offer refunds?
Yes. Once your return is received and inspected, we’ll notify you about the status. Approved refunds are processed to your original payment method within 5–10 business days.
4. Who do I contact for shipping or return questions?
Our support team is happy to help. Contact us at:
📧 help@starletstyleltd.co.uk
5. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to follow your package until delivery.
6. Can I return or exchange an item?
Yes — we offer a 14-day return policy on unused and unopened items in their original packaging. For full details, please see our Refunds & Returns Policy.
Payment:
1. Do you store my payment details?
No ❌ We do not store payment information. All payments are processed securely by our third-party payment providers.
2. Can I pay with PayPal?
Yes, we accept PayPal. Simply select PayPal at checkout and log in to your account to complete the payment.
3. Is it safe to pay online?
Yes ✅ Your security is our priority. All transactions are processed through encrypted and PCI-compliant payment gateways, ensuring your details are safe.
4. How can I pay for my order?
Yes 🎁 We provide gift wrapping options at checkout, making it easier to send special presents directly to your loved ones.Event Note